At Treasure Supply Co, we are committed to ensuring your satisfaction with our products. If you are not completely satisfied with your purchase, we offer a 30-day refund policy. Please read the details of our refund policy below.
Eligibility for Refunds:
Time Frame: You may request a refund within 30 days of receiving your purchase. Unfortunately, we cannot offer refunds after this period has expired.
Condition of Items: To be eligible for a refund, your item must be unused, in the same condition that you received it, and in its original packaging. Items that are damaged or altered in any way will not be eligible for a refund.
How to Request a Refund:
Contact Us: To initiate a refund, please contact us at support@treasuresupplyco.com with your order number and a brief explanation of why you are requesting a refund.
Return Authorization: Once your refund request is received and approved, we will provide you with a return authorization and instructions on how to return your item.
Shipping: You will be responsible for paying the shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Processing Your Refund:
Inspection: Once we receive your returned item, we will inspect it to ensure it meets our refund criteria.
Approval: If your return is approved, we will process your refund. You will receive a notification email once your refund has been processed.
Refund Method: Refunds will be issued to the original payment method used for the purchase. Please allow a reasonable amount of time for the refund to appear on your account, depending on your payment provider’s policies.
Non-Refundable Items:
Gift Cards: Gift cards are non-refundable and cannot be exchanged for cash.
Sale Items: Only regular priced items are eligible for refunds. Sale items are non-refundable.
Exchanges:
We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact us for more details.
